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Paramount Theatre Attendee Health and Safety Protocols


The health and safety of our guests, staff, and performers/athletes is always our top priority. As we return to hosting events, heightened sanitation, health, and safety protocols will be in place at Paramount Theatre. All guests are required to comply with the health and safety protocols listed. Let’s keep each other safe and healthy.

Review the Ticket Terms & Conditions

HEALTH & SAFETY GUIDELINES FAQ

Effective July 28, 2021:

Paramount Theatre is a privately owned venue with the authority to establish rules and regulations regarding your entrance and experience at the venue. Based upon CDC recommendations to wear masks in indoor spaces regardless of vaccination status, every guest over two years old MUST WEAR A MASK AT ALL TIMES at Paramount Theatre, except during times of active eating and drinking in ticketed seats. Anyone who does not have a mask should see a member of our staff and a mask will be provided. Guests who fail to comply with the mask requirement will not be permitted to enter Paramount Theatre. The mask policy for the venue is subject to change without notice. 

  • All guests age 2 years and older must wear a face mask covering their nose and mouth at all times while at Paramount Theatre except when actively eating or drinking in their ticketed seats. This includes wearing a mask while waiting to enter the theatre, in the lobby of the theatre, and while seated.
  • The following are not acceptable face coverings
    • Neck gaiters
    • Face masks with vents
    • Bandanas
  • Face shields may not be worn in place of a face mask, though may be worn in addition to a face mask.
  • Guests may temporarily remove their masks when actively eating or drinking in their ticketed seats. This is the only time guests are permitted to remove their masks while on Paramount Theatre property.
  • Guests who are unable to wear an approved mask are not permitted to enter Paramount Theatre at this time.
  • Guests who fail to comply with the mask requirement may be removed from Paramount Theatre.

COVID-19 IS AN EXTREMELY DANGEROUS AND CONTAGIOUS DISEASE THAT CAN LEAD TO SEVERE ILLNESS AND DEATH. BY ENTERING THE PARAMOUNT THEATRE, YOU ACKNOWLEDGE AND VOLUNTARILY AGREE (1) TO ASSUME ALL RISKS RELATED TO EXPOSURE TO COVID-19 AND ALL STRAINS, MUTATIONS AND VARIATIONS THEREOF, WHETHER KNOWN NOW OR IN THE FUTURE, BY VIRTUE OF YOUR PRESENCE AT THE PARAMOUNT AND (2) ALL TERMS AND CONDITIONS REFERRED TO ON YOUR TICKET AND ONLINE AT https://tix.paramountdenver.com/termsandconditions INCLUDING COMPLIANCE WITH PARAMOUNT THEATRE’S HEALTH AND SAFETY POLICIES. THESE POLICIES ARE SUBJECT TO CHANGE WITHOUT NOTICE.

  • All event tickets for Paramount Theatre are digital to allow for touchless scanning from mobile devices.
  • Please add your event tickets to your mobile wallet before coming to Paramount Theatre.

Paramount Theatre only accepts cash at limited locations throughout the venue. We encourage you to go cashless and use your debit cards, credit cards, Apple Pay, Google Pay and Samsung Pay.

  • Purses, cinch bags, and sling bags 10in. x 6in. x 4in. or smaller are allowed inside Paramount Theatre.
  • All guests entering with a permitted bag must submit their bag for additional screening upon entry.
  • Backpacks and oversized bags are NOT permitted.
  • Medical and diaper bags 14"x14"x6" or smaller are permitted. All guests entering with medical or diaper bags are subject to additional screening upon entry.
  • There is no bag check available at Paramount Theatre. Patrons will not be allowed to enter with an unapproved or oversized bag.

Paramount Theatre is now a non-smoking venue. Smoking or vaping of any kind is prohibited. There are no indoor or outdoor smoking areas for guests to use during events.

Guests who exit the theatre to smoke will not be permitted re-entry into the venue.

  • If you or any member of your party is feeling sick or has symptoms associated with COVID-19 please stay home and do not come to Paramount Theatre.
  • People who have COVID-19 symptoms should get tested right away and stay home except to get medical care
  • Click here to learn more about COVID-19 symptoms

We ask that guests maintain physical distance when able.

Any guest that exits Paramount Theatre for any reason will not be permitted back into the venue.

  • Paramount Theatre is committed to providing high quality food and beverage options for guests at the venue during this time.
  • Food & beverage operations will maintain the highest standards of compliance with current health and safety regulations. 
  • All staff are required to wear appropriate Personal Protective Equipment (PPE) and, where appropriate, will be separated from guests by plexiglass dividers.
  • Paramount Theatre concessions are enabled to be cashless. Guests may pay with debit, credit, GooglePay, Samsung Pay or ApplePay for their convenience. 
  • All food and beverage items will be individually packaged -including condiments, utensils, straws, and napkins.
  • Additional condiments, utensils, and straws will be provided in individual packets upon request.
  • Guests will be required to open bottles and cans in front of Food & Beverage employees upon purchase at concession stands.

Transfer and resale of tickets you purchase is available.

  • The Paramount Theatre Box Office is open for customer service and guest ticketing assistance during events ONLY. The Box Office is not open for ticket purchasing.
  • All tickets can be purchased through ParamountDenver.com or Ticketmaster.com. Download the Altitude Presents mobile app prior to arrival at the venue for easy access to tickets. You can add your ticket to your mobile device (such as Apple Wallet or Google Pay) through the Altitude Presents mobile app.

To ensure Paramount Theatre is cleaned to the highest industry standard, Kroenke Sports & Entertainment has implemented safe and healthy cleaning protocols that align with the CDC, CDPHE and DDPHE standards.

  • Hand Sanitizer
    • Automated hand sanitizer dispensers have been placed throughout restrooms, lobby areas and at concession stands.

* Please note that failure to comply with the health and safety measures outlined in these guidelines can result in refusal of entry or removal from Paramount Theatre. 

++ Please contact Guest Services for additional information at feedback@paramountdenver.com.